PRIVACY POLICY (2017 earlier Relo Version)

Silk Relo Limited (the Company) respects your privacy and are committed to its protection. This notice summarizes our policies and practices in that regard.

Examples of personal data (information) we collect may include your full name, contact numbers, email addresses, residential addresses, passport details and work permits.

The purpose of the collection of personal data We collect copies of your passport and work permit to facilitate signing of your tenancy agreement for your new home, and customs clearance and delivery of your international shipments. For domestic moves, we collect details on your new residential address and contact numbers to enable our team to provide service to you. In the case of Visa & Immigration and School Searches we may also collect other personal biometric information such as date of birth etc.

Your choice and consent by agreeing to use our services You consent to the collection and use of your information. You can decide not to disclose part of your personal information, to restrict access to your personal record, or to withdraw your consent for us to use your personal information. If you do so, then depending on the nature of your request, we may not be in a position to provide our services to you.

How and when we collect personal information We collect information from you when you contact us, when you request our services, and/or when you formally authorize services.

Use, retention and disposal We promise to limit the use of your personal information only to enable us provide our services to you. We only retain personal data as long as it is necessary to fulfil the purpose for which the data is to be used. The Company will destroy any documents it holds with personal data in accordance with our internal policy, and applicable laws.

Access We will allow limited access to personal data to only our properly trained and authorized employees and third parties. The personal information we collect is never sold, lent or leased to third parties.

Disclosure to third parties We keep all personal information confidential but, from time-to-time may provide your personal information to third parties for the purposes identified in this notice. Such third parties may include governmental authorities, and persons to whom we are required to make disclosures in order to complete the visa & immigration applications, schooling assistance, home search assistance and to complete customs clearance of your shipment. We disclose personal information to persons under a duty of confidentiality which extends to those persons to whom we are required to make disclosure under applicable laws in or outside of the region.

Data security We store personal data electronically under password-protection. Encryption technology is used on our secured web sites. We only permit authorized employees to access personal data, and our employees are trained on our privacy policies.


Silk Relo uses cookies on its websites' silkrelo.com  ("Website"). Below, you can find out more about cookies and how to control them.

By using the Website you are deemed to accept the use of cookies in accordance with this Cookie Policy.

What is a cookie?

Cookies are a small amount of data generated by a website and downloaded to your computer or mobile device when you visit a website. Such cookies are sent back to the originating website on each subsequent visit, or to any other visited website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device.

Cookies do lots of different jobs. The most common use is to store a user’s login information at a specific site, e.g., username and password after the user clicks "Remember me on this computer," which generates a login cookie. Some cookies are used by e-commerce sites to store items placed in a shopping cart. Other cookies allow you to navigate between pages efficiently, remembering your preferences and search settings, and generally improving your user experience. Many cookies collect information about how visitors use a website, for instance which pages users visit most often. They also help ensure that online advertisements are more relevant to a user of a website and the user’s interests by creating the user’s profile which is later used to send ad messages in line with the preferences shown by the user during navigation of the web.

How to control and delete cookies through the browser

The ability to enable, disable, or delete cookies can be completed at browser level. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access our Website at all or certain parts of it and some parts of our Website may not work properly.

What cookies do we use on Silk Relo Website?

The types of cookies used on this Website can be classified into one of four categories, namely Essential Cookies, Analytics Cookies, Customization Cookies and Advertising Cookies.

Essential Cookies These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. This category of cookies cannot be disabled.

Customization Cookies Silk Relouses cookies to recognize you when you return to our Website, enable web widgets to work correctly, and may collect additional information about you. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). This category of cookies cannot be disabled.

This Cookie Policy was revised June 2022.

Accuracy We commit to maintain accurate, complete, and relevant personal information for the purposes identified in the notice. We encourage you to contact us to keep your personal data up-to-date.

Monitoring and enforcement We implement a variety of security measures to maintain the safety of your Personal Data. Sensitive personal data only to be accessed by those authorized with special access rights to our systems. Supervisors and managers monitor and enforce the protection of personal data.

PRIVACY POLICY (2017 earlier Relo Version)

We may conduct direct marketing via email, direct mail, telephone and other similar means of communication. You may choose not to receive such materials by telling us, and we will cease to do so.

To access, review, update or correct data, to cease communications, to withdraw your consent, and questions or complaints, please send your request to the relevant Silk Relo office.

Do NOT follow this link or you will be banned from the site!